OFFICIAL 3CX PARTNER IN BARCELONA
CUTTING-EDGE
COMMUNICATION SYSTEM
3CX is a versatile and powerful communications platform that allows your business to stay in touch with your team and customers anywhere, anytime.
- Used by more than 600,000 companies worldwide.
- 12 million users in 190 countries.
- Easy and affordable subscription.
BIG BUSINESS PERFORMANCE AT AFFORDABLE PRICES
Live Chat
The most effective way to attract visitors to your website. Use the chat window on your website to engage customers in a matter of seconds.
Call queue
Say goodbye to missed calls with advanced call centre features, included at no extra cost. Includes call queuing, recording and more.
Remote work
3CX - built for mobility with top-notch iOS and Android apps to keep your team connected - and using the office number - wherever they are.
Integration
Integrate your communications system with MS Teams, Odoo and other CRM systems.
#1 in rating!
Significant savings for small businesses. Considered the number 1 communications solution in the market... guaranteed!
Text and WhatsApp
Centralize communication by avoiding personal numbers. Share the workload with your team.
Click2Call
Make one-click calls from your web page. No need to switch applications or leave your preferred workspace. Simply click on the contact.
Company greeting
Personalize welcome messages to give the customer a welcoming experience. Direct calls to the right area.
Video
Video calls integrated as standard. No add-ons or additional charges.
No licenses per user
You pay only a reduced annual fee for the virtual PBX, calculated according to the number of simultaneous calls and not by the number of users.
Improve your Company's Communication with 3CX!
Stay in touch with your team and your customers anywhere, anytime with our powerful and versatile platform.
Join the more than 600,000 companies and 12 million users in 190 countries who are already taking advantage of the benefits.
3CX Functionalities and Applications
3CX lets you take your extension with you wherever you go. With apps for Android, iOS, web browsers and Windows, you can always stay informed, no matter where you are.
In addition, customers can contact you instantly from your web site thanks to the Live Chat of 3CX and integration with WhatsApp.
APPS 3CX for Android and iOS Devices
- Make and receive, with your office number and extension, calls from anywhere.
- Videoconference.
- Android application with more than one million downloads.
- iOS application with more than one million users.
- Windows application. Softphone for Windows #1 easy to use, Click2Call and headset compatible.
- PWA Web application designed for Chrome and Edge.
Easy to use Web Client / Desktop Apps
- Eliminate costly desk phones.
- Sign in with your Google or Microsoft account and get the Desktop App for Windows or masOS .
- The PWA offers the same experience as an app, but without downloads.
- You will be able to call and control your IP phone or smartphone from your browser.
- Make calls directly from your CRM.
3CX Live Chat: Customer Communication to the Next Level
- You will be able to respond from your web client or 3CX App.
- If a chat is not enough, you can switch in one click to call or video from the browser itself.
- WhatsApp for teams. Let your team help you with a WhatsApp number for business.
- Connecting with your web visitors the way they want will increase your conversion rates.
- Transfer chats to other team members.
- Chat reports available.
WhatsApp Integration
- Allows your agents to reply to WhatsApp messages directly from their 3CX.
- WhatsApp messages appear in the same chat panel as live chat, SMS and Facebook messages. This allows you to respond to multiple channels easily and quickly.
Integrated Videoconferencing
- Join and organize your meetings without downloading or installing software.
- Total anonymity. Join video conferences without an account or personal information.
- Videoconferences have no time limit and are free of charge.
- Share your screen with your assistants or let them do it.
- Recording of your videoconferences.
- Chats included.
Send and Receive Business SMS/MMS Messaging
- Reply to SMS/MMS from web or smartphone apps.
- Direct incoming messages directly to queues, not individuals.
- Send promotional SMS with the latest offers and promotions.
- One-way SMS with alphanumeric sender ID for notifications.
Reduce Costs
With 3CX, you can significantly reduce your telecommunications costs.
- Reduce your telephone bill by up to 80%.
- Licenses based on number of simultaneous calls and not extensions.
- Make calls between offices and branches free of charge.
- Free calls to remote workers using web client and iOS/Android apps.
- Eliminate toll number fees with WebRTC integration.
Security and Backup
Its built-in security functionality has been specifically designed to protect your PBX against potential attacks.
- Increased secure web server configuration.
- Automatic detection and blacklisting of SIP attack tools.
- Traffic to 3CX apps is encrypted through the 3CX tunnel.
- Automatic creation and management of SSL certificates.
- Encryption between the browser and the website secured through HTTPS.
- Limits access to the 3CX Management Console depending on the IP.
CRM Integration
CRM integration in 3CX can increase customer satisfaction, improve staff productivity and save time. It is compatible with all popular CRMs, such as Salesforce, Microsoft Dynamics and HubSpot. Moreover, as an official Odoo partner, we are uniquely qualified to integrate and optimize this powerful management tool in your company.
- One-click calling.
- Call log
- Creation of new customer records for new numbers
- Save agents search time
- Chat logs when using 3CX Live Chat
- Call Logging in your CRM records - even when using 3CX Apps
Call Flow Designer
By using the 3CX Call Flow Designer, you can manage inbound calls efficiently, effectively and quickly. Here are some examples of how 3CX can improve your customer service:
- Call routing based on customer authentication
- Automatic outbound dialing
- Callback Scheduling
- Credit Card Authentication
- Telefon Orders
- Surveys
- Automatic Text to Speech and Speech to Text in 120 languages.
Call y Contact Center 3CX
With 3CX, you have access to advanced call center capabilities. Improve customer service, drive sales, increase productivity and offer efficient support with the technology of 3CX.
- Reportes de Call Center – actividad de usuario, colas de equipo, SLA y más
- Call and Chat Monitoring available for Managers.
- 3CX CRM API to develop your own CRM integration.
- Microsoft 365 and CRM integration with popular CRMs - Salesforce, Freshdesk and more.
- Hot Desking.
- One-click dialing/meetings.
- Customize your own call flows with the CFD 3CX.
Hotel Switchboard
The 3CX Hotel Module offers a high quality service at no additional cost. It is specifically designed to improve both internal and guest communications, and offers optimized functionalities for a superior experience.
- Guest check-in/out
- Set extensions to match the host name
- External call bills
- Scheduling wake-up calls
- Block external calls to empty rooms
Integration with Odoo
1 -click calling: Make calls directly from Odoo with the Ringover dialer. No manual dialing, your teams can call with a single click.
Automatic logging: All calls, messages and recordings are automatically saved in the Odoo CRM, saving time by not having to enter data manually.
Contact synchronization: Your contact information in Odoo will always be available and up to date.
Fast call management: Agents can view key information about each contact on the Ringover dialer, streamlining call handling and improving the customer experience.
Request management: Each Ringover call automatically creates a ticket in the Odoo Helpdesk ticketing module, with all relevant information recorded.
AI for analytics: Empower, Ringover's AI, extracts and analyzes key information from conversations, improving your team's results by synchronizing everything with Odoo.
